TERMS & CONDITIONS
Last updated: April 23, 2026
Please read these Terms and Conditions carefully before using the Estetis Service. These Terms form a binding agreement between you and Mathias Systems LLC.
1. About Estetis and these Terms
Estetis is a loyalty, rewards, and membership platform operated by Mathias Systems LLC, a company registered in New Mexico, USA, with its registered office at 1209 Mountain Road Pl NE, Ste N, Albuquerque, New Mexico 87110, USA ("Estetis", "we", "us", "our").
The Estetis service consists of our website at https://www.estetis.app and our mobile and web application (together, the "Service").
The Service is provided on a business-to-business basis to aesthetic clinics, salons, wellness studios, and similar professional businesses ("Clinic Users", "you", "your") for use with their own customers ("End Customers").
These Terms govern your access to and use of the Service. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
2. Eligibility
To use the Service, you represent and warrant that:
You are at least 18 years old
You are acting on behalf of a legally registered business
You have full authority to enter into these Terms on behalf of that business
You are not located in, and will not use the Service from, a country subject to a US government embargo or designated as a terrorist-supporting country
You are not on any US government list of prohibited or restricted parties
The Service is not intended for use by consumers. If you are an individual not acting in a business capacity, please do not register.
3. Your account
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:
Keeping your login credentials confidential
All activity that occurs under your account
Notifying us immediately of any unauthorized access at matt@estetis.app
We may refuse, suspend, or terminate accounts at our discretion if information provided is inaccurate, misleading, or in breach of these Terms.
4. Subscription, fees, and billing
4.1 Subscription plans
The Service is offered on a paid subscription basis. Current pricing, plan features, and billing cycles are shown on our website or in your account dashboard at the time of signup.
4.2 Payment processor
All payments are processed by Stripe, Inc. We do not collect or store your full payment card details. By subscribing, you also agree to Stripe's terms of service, available at https://stripe.com/legal.
4.3 Automatic renewal
Your subscription will automatically renew at the end of each billing cycle (monthly or annually, as selected) at the then-current price, using the payment method on file, unless you cancel before the renewal date. We will notify you by email before any material price change.
4.4 Taxes
Prices are exclusive of VAT, sales tax, or other applicable taxes, which will be added where required by law.
4.5 Failed payments
If a payment fails, we will attempt to re-charge your payment method and notify you by email. If payment cannot be collected within 14 days, we may suspend your account until the balance is settled.
5. Cancellation and refunds
5.1 How to cancel
You may cancel your subscription at any time from your account dashboard or by emailing matt@estetis.app. Cancellation takes effect at the end of the current billing cycle. You will retain access to the Service until that date.
5.2 Refund policy
All subscription fees are non-refundable, except:
Where required by mandatory local consumer law
Where we agree in writing to issue a refund on a case-by-case basis
Where we terminate your account without cause (see Section 15)
We do not offer pro-rated refunds for partial billing periods or unused time. If you believe you have been charged in error, contact us within 30 days at matt@estetis.app and we will review the case.
5.3 Free trial
If we offer a free trial, you will not be charged during the trial period. If you do not cancel before the trial ends, your paid subscription will begin automatically at the then-current price.
6. Clinic User responsibilities (B2B2C)
When you use the Service to collect or process data about your End Customers, you are the Data Controller of that data under applicable data protection laws (including GDPR). You are solely responsible for:
Having a lawful basis to collect and use End Customer data
Providing End Customers with your own privacy notice
Obtaining any required consent (e.g., for marketing communications, push notifications, or newsletters sent through the Service)
Responding to End Customer requests to exercise their rights (access, deletion, rectification, etc.)
Ensuring the accuracy of the data you upload
Complying with all applicable laws, including consumer protection, marketing, and data protection laws
We act as your Data Processor for End Customer data. The terms governing this relationship are set out in our Data Processing Agreement (DPA), available at https://www.estetis.app/dpa.
The DPA is automatically incorporated into and forms part of these Terms. By accepting these Terms and activating a paid subscription, you also accept the DPA in its entirety and on behalf of your business. No separate signature, countersignature, or additional acceptance step is required. This satisfies the written contract requirement under Article 28(3) GDPR.
You agree to indemnify and hold us harmless from any claim, fine, or damage arising from your failure to meet these obligations (see Section 13).
7. Acceptable use
You agree not to:
Use the Service for any unlawful purpose or in violation of any applicable law or regulation
Upload, store, or process special-category data, including health data, medical records, biometric data, or data revealing racial or ethnic origin, political opinions, religious beliefs, or sexual orientation
Send unsolicited marketing communications (spam) through the Service
Attempt to reverse engineer, decompile, or extract the source code of the Service
Resell, sublicense, or make the Service available to third parties outside your business
Upload viruses, malware, or any code intended to disrupt or damage the Service
Use automated means (bots, scrapers) to access the Service in a way that exceeds normal use
Use the Service to impersonate another person or business
Interfere with other Clinic Users' use of the Service
We may suspend or terminate your account for any violation of this section, with or without notice.
8. Your content and data
You retain all ownership rights to the data you upload or generate using the Service, including your End Customer lists and loyalty activity ("Your Data").
You grant us a limited, non-exclusive, worldwide license to host, store, process, and display Your Data solely to provide the Service to you and as described in our Privacy Policy.
On termination or cancellation of your account, you may export Your Data within 30 days. After that period, we may delete Your Data in accordance with our retention schedule (see Privacy Policy, Section 9).
9. Our intellectual property
The Service, including its software, design, branding, logos, text, graphics, and all underlying technology, is owned by Mathias Systems LLC and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the term of your active subscription, subject to these Terms.
You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written consent.
10. Third-party services
The Service integrates with third-party services (e.g., Stripe for payments, Intercom for support). Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services or the content, privacy practices, or actions of third parties.
The Service may also link to external websites. We are not responsible for their content or practices.
11. Service availability
We aim to keep the Service available and functioning at all times, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors outside our control.
We do not provide a formal service-level agreement (SLA) unless separately agreed in writing.
12. Disclaimers
The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express, implied, statutory, or otherwise, to the maximum extent permitted by law.
We disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no guarantee that the Service will meet your requirements, operate without interruption, be error-free, or produce any specific commercial results.
Nothing in this section limits any rights you have under mandatory local consumer law.
13. Limitation of liability
To the maximum extent permitted by law:
Our total aggregate liability to you for any claim arising out of or relating to the Service or these Terms is limited to the total amount you paid to us in the 12 months preceding the event giving rise to the claim, or USD 100 if you have paid nothing.
We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, or loss of goodwill, even if we have been advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, death or personal injury, or any liability that cannot be excluded under applicable law.
14. Indemnification
You agree to defend, indemnify, and hold harmless Mathias Systems LLC, its officers, employees, and affiliates from any claim, damage, loss, liability, cost, or expense (including reasonable legal fees) arising from:
Your use of the Service in violation of these Terms
Your violation of any law or third-party right
Your handling of End Customer data, including any claim brought by an End Customer or a data protection authority
Content or data you upload to the Service
15. Termination
By you: You may terminate your account at any time by cancelling your subscription (Section 5).
By us: We may suspend or terminate your account, with or without notice, if:
You breach these Terms
You fail to pay fees when due
Your use of the Service creates a legal, security, or reputational risk to us
We are required to do so by law
Effect of termination: Your right to use the Service ends immediately. Sections that by their nature should survive termination (including Sections 6, 8, 9, 12, 13, 14, and 17) will continue to apply.
16. Changes to the Service and these Terms
We may modify or discontinue features of the Service at any time. We may also update these Terms from time to time. If a change is material, we will provide at least 30 days' notice by email or in-app notification before the change takes effect.
By continuing to use the Service after the effective date, you agree to the updated Terms. If you do not agree, you must stop using the Service and cancel your subscription.
17. Governing law and dispute resolution
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of laws rules.
Any dispute arising out of or relating to these Terms or the Service will first be attempted to be resolved informally by contacting us at matt@estetis.app. If the dispute cannot be resolved informally within 60 days, it will be resolved exclusively in the state or federal courts located in Bernalillo County, New Mexico, and you consent to the personal jurisdiction of those courts.
This section does not limit any mandatory rights that apply to you under the laws of your country of residence.
18. EU and EEA users
If you access the Service from the European Union or European Economic Area:
You benefit from any mandatory provisions of the law of your country of residence that cannot be derogated from by contract.
Any consumer rights that apply to you under EU law are not affected by these Terms.
You may have the right to bring proceedings in the courts of your country of residence, and our selection of New Mexico courts in Section 17 does not override that right where it is mandatory.
For data protection matters, our Privacy Policy and Data Processing Agreement apply alongside these Terms.
19. General provisions
Entire agreement. These Terms, together with our Privacy Policy and, where applicable, the DPA, form the entire agreement between you and us regarding the Service.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force.
Waiver. Our failure to enforce any right or provision will not constitute a waiver of that right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Translation. If these Terms have been translated, the English version prevails in case of conflict.
Force majeure. We are not liable for failure or delay in performance caused by events beyond our reasonable control.
20. Contact
For any questions about these Terms, contact:
Mathias Systems LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, New Mexico 87110, USA
Email: matt@estetis.app
